We want you to feel good about your order.
If something isn’t right, please contact us and we’ll do our best to help.
Returns
Eligible unused products may be returned within [30 days] of delivery.
To be eligible for a return, products should be:
- Unused
- In their original condition
- In their original packaging
- Accompanied by proof of purchase
Please contact us before returning any item.
Returns sent without prior approval may not be accepted.
Fragrance Oils
For hygiene and product integrity reasons, opened or used fragrance oils cannot normally be returned unless the product arrives damaged or defective.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If an item is damaged, defective or incorrect, contact us as soon as possible at:
[YOUR SUPPORT EMAIL]
Please include:
- Your order number
- A description of the issue
- Clear photographs where appropriate
We’ll review the issue and provide the appropriate next steps.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Please note that your bank or payment provider may require additional time to process the refund.